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René Schaap
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How i work in Brazil - part 02

How i work in Brazil - part 02, Networking and doing Busines
In 2007 i decided to emigrate to Brazil. But i was (and i still am) company owner for 50% of the company Connecting Media and also was responsible for all crossmedia productions we do with this company. Because i became 12000 km parted from my my home office in Hilversum, The Netherlands. We had to solve some things to maintain our service, and even make it better. Being far from my home country, i missed my colleagues and friends and the way i worked, it made me invent and search for solutions to be as close as possible. I write this series of articles so that others can maybe pickup some ideas if they come in front of a similar situation.

How I Work - Connecting Media


Because of my move to Brazil we have to change the company, we also had to change how we worked ourselves. And that was just the part of the projects in The Netherlands. To work in Brazil and also extend our business in South America was another thing that was on our list now. We called it an opportunity in stead of a problem. To do business you need clients and deliverers. So how we going to arrange that? In first we started to write to some delivers…… in the english language because we did not know how to do that in Portuguese. The communication was about a real job, renting 10 XDcam professional video players for the Formula 1 at Interlagos São Paulo. I wrote to more than 10 companies that could have this equipment for rent. After some weeks i got 2 replies from the 10 i did send. The reply was in Portuguese and the message was that they did not have this equipment for rent. Meanwhile a third deliverer who i knew already very well, went behind my back directly to my client and delivered them the video equipment.

How I Work - Formula 1 PLAYOUT
Formula 1 , The ‘PLAYOUTS’ we did not delivered

GREAT! (NOT) So, the communication in english did not went very well, because those deliverers were not capable of understanding my question or were afraid to answer in english. And i loose my first opportunity because a so called ‘partner’ steals my new client behind my back….. Lessons Learned! What now? I just need to be more smart, learn more about the (business) culture and do not play open cards any more with so called partners…. nb: it happened to me a second time some years after, i played open cards with a partner… this parter stole my client and the job for a website. Amazing!!!! That for me was the donkey and stone story :)

How I Work - Not like teh Donkey and the Stone


Meanwhile i got some jobs by family and friends, small jobs but nice to learn about doing business in Brazil. To network we became a member of Dutcham, The Dutch chamber of commerce in São Paulo. We thought we could extend our Brazilian network by them, but also the Dutch network in being a member, in the end this did not bring what we needed because it feels for me their focus is just on big companies like KLM, Philips, Heineken and Unilever and not small ones like ours. I learned that a lot of Dutch companies who are doing business in Brazil and even had offices or factories in Brazil by LinkedIn. We made some very nice contacts here and even a first interactive webcast job by a student at that time on the FGV university in São Paulo. Because of this job we were mentioned by another dutch company who produces the worldwide events Sencity. For them we did a nice live streaming production between Rotterdam and São Paulo in 201 from the MAM.

How I Work - Sencity São Paulo webcast
Webcast Sencity, São Paulo

Next we started to visit some exhibitions about our line of business. At the AES Brasil we met mr. Danny Littwin with his company New York Digital. A New Yorker, but now living in Brazil and like me an Audio-engineer and also married with a Brazilian woman. By Danny we got to work at the UFC events in Brazil. Because of our Dutch partner Multi-Link Holland we work since 2011 every year at the Formula 1 at Interlagos São Paulo, assisting with the main international TV feeds for EBU. By having contact with the Dutch consulate in São Paulo we produced an Interactive webcast for them, Urban Mobility.

How I Work - UFC Rio de Janeiro
Broadcast Audio engineering at UFC, Rio de Janeiro, Bello Horizonte & São Paulo


So, now we have some regular jobs in Brazil….. but just one of them was done for a Brazilian company. All the other jobs were for foreign companies. And to make the story short… this hardly changed in past 7 years overhere. We mostly work for foreign companies, why? We think it is all about communication and culture. the Brazilian culture is totally different than from the American and European culture, and also in doing business. A lot of business between companies and people here is done by family or friends from the family or friends from friends etc etc. It is of course possible as non friend or family member to do business here but it is not easy. It is also true that Brazilians think that we are more expansive, because we are foreigners… that does not really help in getting jobs.

My findings is that if your are following a lead, and you have had 3 times a lunch with them to talk about doing business with that company, it means… we are not going to do business.For Brazilians it is not polite to say no, so they never will tell you this. That is why we never received any communication anymore after we send a proposal, because when you loose the bid, they will not tell you this….. it is not polite.

How I Work - GE #DRONEWEEK Rio de Janeiro
Webcast GE #Droneweek, Rio de Janeiro


Another thing was arranging meetings. I am Dutch, so when i do a meeting i communicate this far (weeks) in front if possible. On the day it self i appear in time, that means at least 15 minutes before the meeting happens. The first time i appeared at a meeting, 15 minutes before the actual meeting that we agreed 3 weeks before, the lead was surprised i was there. Because it is normal after you make an appointment 3 weeks before, to check a day before if the meeting still will go on. In this case, they never expected me, because i did not call them the day before. We decided by all our findings and experiences with Brazilian Leads that our aim would be foreign companies at first. This will give us a head start already because of communication… in English, German or Dutch.

One thing that you can use in getting a deal is that Brazilians often think that products or productions from foreigners means also more quality…. it also means again we are more expansive. My experience is that some choose for quality… and choose the foreigner.

How I Work - Broadcast Brazil


Our problem was also local network. Brazil is HUGE! We needed a tool to acces more contacts. We created ourselves an online marketing tool. And it was called BroadcastBrazil.com. What is this BroadcastBrazil.com? You will read on the website that it is all about broadcast and in the english language. By this website we get network contacts, leads and clients. How? Ok here it comes. We aim here for Brazilian Audio visuals and we push them a little to start to read in english about the things they like… their job. They can become a member so they will be put with their profession and contact information on the website and social channels, good for them! But also for us, because we started to know about those english speaking Brazilian audio visuals. Besides that we started to connect with them by linkedIN. This all worked out pretty nice. We get big and small leads by this website, the website even delivered jobs for foreign broadcasters for some members and we get more contacts with Local and foreign Broadcast companies and people.

How I Work - #RIO2016 facebook LIVE for NBC
Webcast facebook at the Olympic Games 2016, Rio de Janeiro


We have nowadays nice local partners in Brazil like Roeland van der Manden (he is dutch) from Amsterdam productions in Rio de Janeiro and Shane Glen (he is Australian) from Soulpics Photography in Socorro. And we got some new international clients from USA who do business in Brazil. And even some local companies. The Tool BroadcastBrazil.com works… and we have some more nice plans for it in the near future.

We learned to do business in Brazil by hitting our nose against the wall several times overhere… pretty hard. The so called Brazilian ‘partners’ never worked out for us and even cost us time and a lot of money. For others it might can work out. Our marketing tool BroadcastBrazil.com combined with our local partners, regular network meetings and visiting events connected to our type of business did show a rise in our local Brazilian productions. It helped to translate our website in Portuguese… and also doing our socials posts on facebook, Twitter and LinkedIN in the portuguese language. Most important is to read, write and speak basic Portuguese because almost nobody here can do that in english, it is the most tough part of all.

Ah… and never give up!


Check here some video we made in Brazil:

Check here some live webcast productions we did in Brazil:


Overall i like to do business here in Brazil, learning this Brazilian way and also innovate our methods in getting new local clients. The knowledge we got helped us further. You must be patience to get the result you want.
Next time i will talk about some productions we did in Brazil and their difficulties we just can have in Brazil and how we solved them.



Links:
Understandig What Brazilians Really Mean
Connecting Media
FGV webcast
Sencity
UFC
Dutch consulate in São Paulo, Urban Mobility.
New York Digital
BroadcastBrazil.com
LinkedIN
Amsterdam productions
Soulpics Photography
GE #DRONEWEEK Rio de Janeiro

Comments

A Dutch Alien in Brazil - part 04

A Dutch Alien in Brazil - part 04,
I write the following because i feel i have to… These Dutch Alien in Brazil series are all my personal experiences and feelings of my life in Brazil.

Let’s talk about TV…. television and a little Radio.
In Netherlands we watch a lot of television, this is not different from Brazil. When i arrived first here some years ago i started to discover the Brazilian Channels, TV Globo, Band, SBT, Rede TV and TV Cultura + some local channels in Santos. And i discovered… it is different…. very different than i was used too.

Ana Maria Braga - TV Globo

As you may know i work professionally for TV so i shall not talk these differences, just the programs. TV Globo starts the day with Ana Maria Braga’s breakfast show followed with some talkshows and than it is filled with so called Novela’s.. Soaps, and even a program about it (videoshow). The other channels try to keep up with also programming Novela’s. Or Crime programs like Brasil Urgente with a criminal looking presenter who talks and talks and talks about the live feeds from helicopters who are hanging above a crime scenes for at least 2 hours. At night we have a hardcopy of the American type of Talkshows with an old Brazilian presenter named Jô , mostly having TV Globo’s famous people as guests… very very interesting!

Brasil Urgente:


Programa do Jô:


Than on sunday it becomes better on TV Globo with… Faustão. A very… special … looking presenter who has about 40 beautiful girls dancing between the program subjects and smiling at the right moment… and it is all heavily sponsored by for example a Ham producer. Faustão weares ridiculous shirts and huge watches around his arm. I followed the program some time but i became bored within some months. At sunday night we have Fantástico, that program has sometimes some nice subjects as also Globo repórter has…… sometimes. But i cannot get used to all those talk programs where they… talk. It is for me totally not interesting at all. Same kind of programs on the other channels btw!

Faustão:

Fantástico:

The best Brazilian TV channel is by my opinion TV Cultura, my little 2 year old daughter can watch there non sponsored children programs in which is great. They bought a lot of international shows like Shaun the Sheep and Bubble Guppies. But they also have some Brazilian made programs for children like Quintal da Cultura and Que Monstro te Mordeu in which are very nice programs. They also show good docu’s, music programs and other culture stuff. I consider this channel as the BBC from Brazil. And we have Canal OFF from TV Globo, not bad at all also.

Quintal da Cultura:

Que Monstro te Mordeu:

Canal OFF:

But… i missed of course after some time my ‘own’ programs. I like to watch sports , in europe we the great channel Eurosport, in Brazil we have sporTV and ESPN. In Brazil we can watch great soccer games, Volleyball, Basketball and beach sports…. a lot. I wanted to watch my autosport evens like Blancpain GT, DTM, WTCC and the english BTCC races, but also the classic bicycle races and ice speed skating. Most of this is not transmitted by any Brazilian channel, even not commercial ones like SporTV or ESPN. Ofcourse i can watch races like Stockcar and Brazilian Porsche Cup, but it lacks the quality as TV program compared to Europe, i did not get connected with these autosport events. But dutch people who live in Brazil also like to watch “Boer zoekt vrouw” , “Wie is de Mol?” , “De wereld draait door” , “Flikken”. Or just watch the NOS Journaal.

NOS:

Let’s talk about the solutions i found past years.

Satellite.
With a dish and receiver you can receive the BVN satellite transmissions. I did not have the option to setup a satellite dish because my veranda was on the wrong side of the building where i lived. I could not reach any satellite from there. But check the solutions from Elbenk COM. They have very nice solutions for Satellite and IPTV in Brazil. I had to search for other options.

VPN solutions are a good solution to go around a so called Geoblock, but it also kills your available bandwidth. A geoblock is a block on IP adresses based on countries and areas. The server you visit checks you IP address and will block acces if your do not have a dutch IP address. Service like Hola, Cyberghost, Tunelbear and HotspotShield can trick the service so they think you are in The Netherlands. There are some doubts nowadays about Hola, check this link. But it is not the only solution i thought, it must be more easy….. by internet streams without VPN.

NOS GeoBlock

Ice speed skating.
It is very popular in The Netherlands, but not in Brazil. The Dutch broadcast NOS transmits most of the events live in the Netherlands, but adds a Geoblock on the livestreams because of rights. I tried to discuss this with them (NOS) , the sponsor (KPN) and also the main speed skating organisation, because why a Geoblock in Brazil…. only the Dutch people here will watch live ice-speedskating. Than i found the Live website of the ISU… they transmit some events live on the internet for free and no Geoblock. You can watch it in your browser but also by an Android or iOS app. ISU has no commentary audio. Solution: just open a second tab in your browser en open the live NOS radio stream like “Langs de lijn” with dutch commentary… it is mostly pretty in sync with the video stream from ISU. The only things that is weird that i watch it now in 35 degrees… but ok :)

ISU:



Autosport and Bicycle races.
Formula1 is transmitted live for free on TVGlobo, but i really dislike the Brazilian presenter screaming thru the team radio messages, besides that he is in love with himself. Other european autosport and bicycle races are not transmitted by any channel here. After some searching i could find livestreams of those events on several websites. Ustream, Streamhunter and the Russian Live TV website makes them al available. So now you can watch also Paris->Roubaix, Tour de France and all Winter sports live. And even watch the 24hours Le mans on Eurosport for… 24 hours…. great!

Eurosport:

The rest.
The app and website ‘NPO Uitzending gemist’ works great in Brazil if you have an internet connection from10 MBit or faster. On the latest AppleTV you can also install the ‘uitzending gemist’ AppleTV App. RTLXL gemist has a lot of blocked content and the streams stop a lot. Both services deliver on-demand programs you liked to watch back in The Netherlands. BVN has a livestream up as a test with Dutch and Belgian TV programs. I use NetFlix in Brazil on an Apple TV, also a lot of other channels on the AppleTV work great in Brazil like the RedBull channel, CNN, Sky-News and Yahoo. Than we have YouTube where more and more events are transmitted live for free. Other services like couchtuner and sopcast also work very well in Brazil.

BVN TV:

Watching.
Invest in a good internet connection to watch good quality HD streams. If you have problems just shut down all tabs of your browser. This wil safe bandwidth. If you use an Apple TV or Google Chromecast stick just shut down all other devices. Than all bandwidth will be available for those streaming solutions and you can watch in HD quality. In some browser ‘players’ you can choose also the bandwidth of the livestream itself. ISU and YouTube have these options for example. Than there are more and more apps to watch on-demand and live TV from all over the world. I will add those in the app list underneath this blog entry and it will be regular updated with new apps for all devices.

NPO Uitzending Gemist AppleTV 4 tvOS


What you miss you must arrange.


Now i can watch Dutch and other European TV programs that i liked…… in Brazil, this is for me important to survive :) Besides TV i also listen often to dutch radio stations. I found a nice App called TuneIN. With the App you can add your own favourite channels like Radio1, 2 and 3.. Radio Veronica or 538, but i also added the great Rio MPB :) The culture difference between The Netherlands and Brazil is also on TV, I choose to watch what i like from both countries, be able watch a subject on Fántstico and follow the ice speed skating, listening to Radio veronica and Rio MPB is just great.

Thanks Leendert Bentschap Knook en Marc Vissers who gave me some tips about deliverers and services i did not know. If You have anything to add for this article, just reply underneath at the commentt area.

UPDATE 23-02-2016:
[DUTCH] Kabelaars dwingen NPO tot lage kwaliteit streams en gemist

Links:
TV Globo
Rede Bandeirantes
SBT
RedeTV
TV Cultura
Elbenk COM
BVN
Hola
HotspotShield
Cyberghost
Tunelbear
NOS
ISU
NPO Uitzending gemist
RTL XL gemist
Ustream
Streamhunter
Russian LiveTV
Netflix
Couchtuner
Sopcast

App list:
Uitzending gemist - Android - iOS
TuneIn - Android - iOS - Windows
Ustream - Android - iOS
YouTube - Android - iOS - Windows
Netflix - Android - iOS - Windows
Eurovision sports - Android - iOS
Live+ - Android - iOS

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How i work: part 1

How i work in Brazil - part 01, Internet and communication
In 2007 i decided to emigrate to Brazil. But i was (and i still am) company owner for 50% of the company Connecting Media and also was responsible for all crossmedia productions we do with this company. Because i became 12000 km parted from my my home office in Baarn, The Netherlands. We had to solve some things to maintain our service, and even make it better. Being far from my home country, i missed my colleagues and friends and the way i worked, it made me invent and search for solutions to be as close as possible. I write this series of articles so that others can maybe pickup some ideas if they come in front of a same situation.

How I Work - Connecting Media

Because of my move to Brazil we have to change the company, we also had to change how we worked ourselves. And that was just the part of the projects in The Netherlands. To work in Brazil and also extend our business in South America was another thing that was on our list now. We called it an opportunity in stead of a problem. First thing that we need is a good communication between our offices and so a stable internet connection became very important.

In Brazil for me it was going back in time if you talk about internet stability and speed. But hey, i am here so i have to cope with it. I was situated at that time in Santos and over the years i upgraded the broadband from 0,5 til 30 Mbit download… upload stayed always slow, just 1 Mbit. At the moment i did the first upgrade in 2008 to 4 Mbit it became possible for me to work remotely on computers at my office in The Netherlands. We used programs like Remote Desktop from MicroSoft and Remote Desktop from Apple. For these options and also VNC you need to do some action called “port forwarding” in your internet router. A more simple way can be by programs like Splashtop or Teamviewer. We have good experiences with all these programs and online solutions.

How I Work - Microsoft Remote


From that moment on i could do all administration tasks, like bookkeeping, invoicing and more by logging in from Brazil on our computer in The Netherlands and work on it like i was there. One day a co-worker watched me working from Brazil on the Blue Apple G3 we used for our administration in the Netherlands, making some invoices. he watched the mouse-arrow moving by itself. When i hit the button PRINT in Brazil, the printer in our Dutch office start to print all invoices. VOODOO , it’s VOODOO he screamed :) Another step that we did is the change to digital invoices. We started to send invoices to our clients by an email. Some of them did not like it at first, but most of them agreed. Past years i receive also almost all invoices from our deliverers by email, the rest is scanned at our Dutch office and is uploaded to our server so i can download those. At the moment 99% of all administration and communication in this is done in Brazil. But i also started remotely some webcasts productions in the Netherlands. Our webcast crew had to make it possible that i could acces the live encoder and start the webcast. Pretty handy when we had some jobs at the same time or when a webcast must start early in the morning or at night. Nowadays i even do video edits for clients outside Brazil in our edit suite in Socorro. We upload the footage to our server, i download it to Brazil, edit a great video from it and upload it for preview to the client. The clients love this… i will explain this later.

How I Work - Apple Remote Desktop


Like i said before is communication important for us, we were early adapters from Skype. Of course is email our main source of communication, but sometimes you must talk with people. We added a landline number from Brazil to our Brazilian Skype account and suddenly the Brazilian office had phone number. Now i could Skype with our clients and deliverers… if they did not use Skype i could call them by phone… and it was cheap. It worked just great for us. Nowadays we use besides Skype also FaceTime, WhatsApp, Facebook chat and Twitter to communicate with our clients and deliverers.

How I Work - Skype and Facetime

For additional communication we sync our agenda’s, first we did this by our own server but nowadays you can achieve this easily by a cloud solution. In this way the both directors but also co-workers can look in each others agenda. In the beginning of 2015 we also started to use Slack to keep track on all our on going productions, by Slack we know about the status of a project. Everybody in our company can add projects and change the status of a project they working on. Besides a desktop version Slack also has apps for Smartphones. For following Leads projects we use another online service called Clinchpad, also here we all can add and change things. All apps that i use on my iPhone to communicate i will explain in another blog post later in this series.

How I Work - Slack


Than we have another thing called “time difference”. It depends the time of year but in the dutch summertime the difference is 5 hours, in the winter time it is 3 hours. Summer and winter time changes happen for us also 4 times a year in stead of 2 times because Europe and Brazil do not change them on the same date, very handy! We go from 5 hours to 4 hours to 3 hours difference, and later in the year vice versa. When i wake up, they have lunchtime in The Netherlands. This can work against you because i always answer late or delayed on emails and such. But for us it just worked out positive by changing the way we are working. I started to begin with my workday a little bit earlier.. mostly at 7 in the morning just to be more in sync with Europe. After the Dutch lunchtime it becomes quiet in my email Inbox and it is all more relaxed to work concentrated on a video-edit or website coding without being disturbed too much. Sometime we just have to inform clients that i am working from Brazil, just to prevent they start calling me at 4 in the morning ;)

Our clients love the time difference, often we record on location in the Netherlands in the morning, after the dutch film crew uploaded the footage i download it. In my ‘quiet afternoon’ i start to do the video-edit in which i upload for the client to view. Because of the difference in time our office is longer “Open”… so when the client opens it’s mail in the morning they find the first video edit preview already there… all within 24 hours after we recorded it.. all because of time difference. And without any extra costs for the client!

How I Work - Upload and Download ConnectingMedia

As you can read is communication the main thing when it is about running a company in one country while you live in another country. A good and stable internet connection is a must, broadband at the office and 3G/4G on your phone when you are on the road and as backup. But one thing is more important than all i mentioned before is a great partner in which you can trust fully. Because it is all not easy, with a lot of problems to solve. In my case this is the dutch director of Connecting Media Netherlands and co-owner of Connecting Media worldwide Michiel Overeem… thanks mate!

Change yourself …. To turn things in your profit.


Next time i will talk about networking in Brazil.


Links:
Connecting Media : website - facebook - twitter
Skype : website
Facetime : website
Microsoft Remote : website
Apple remote Desktop : website
Splashtop : website - facebook - twitter - youtube
Teamviewer website - facebook - twitter - google+
Slack : website - twitter
Clinchpad : website

Comments

A Dutch Alien in Brazil - part 03

A Dutch Alien in Brazil - part 03,
I write the following because i feel i have to… These Dutch Alien in Brazil series are all my personal experiences and feelings of my life in Brazil.

Learning a lot past 6 months with my growing up daughter, my new city Socorro and being very busy with my company Connecting Media, so not too much time for my Blog.
But here a short entry because of something funny that happened last week.
I learned in practice that Brazilians do not like to be criticized about their country Brazil by foreigners, they are very sensible for that.
Even when this foreigners are not ment to criticise , a lot of Brazilians will take it that way.
So… i transferred my so called criticism into a 'question' … i did not criticise.. i asked a question on a Facebook page for Dutch people in Brazil.

facebookpage Nederlanders in Brazilië door  Karen Milou


My question was why some Brazilians make so much unnessacerry amount of sound. You know, i just want to learn about habits, culture and such to understand my surrounding better. And… what happened … some Brazilians in that group were 'upset' about my question. My question and the reaction were also caught attention by Sandra Kortjens, a dutch journalist for Latin America and she wrote an article about what happened. It is in dutch but feel free to copy/past the link it to GoogleTranslate.

Klagen mag , door Sandra Korstjens - RTL Nieuws

And the following is for all my Brazilians friends and family: Foreigners, Gringos, Gringas or whatever you want to call us… who live in Brazil do not complain about Brazil or it's people most of the time. They are living here and of course compare it with 'where the lived before' . they can… they did live somewhere else. So, put your thought in this:

They do not complain …. They talk about what they miss.


Next time when you read or here a foreigner complain… think just that he/she misses sometimes things and people that they were used to have or be with before because ….



Links:
RTL Nieuws
Google Translate
Nederlanders in Brazilië
Sandra Korstjens

Comments

Lemon and Lucky

Lemon and Lucky
A fairytail about Deal Extreme

As i am living in Brazil, getting my professional cables and equipment is not as easy when i lived in The Netherlands. Buying professional equipment, cables and plugs is also much more expansive because it is all import, and that means that you have to pay at least 60% tax on it.

My father teached me one 1 one import thing, he said "René .. you must pay tax …. but not too much", it's a life lesson i will never forget :) To get my stuffs i have to be smart and patient. One of the deliverers where i order a lot is Deal Extreme from China. If i keep my order below 25 euros and asked if they ship it in an envelope without logos, the Brazilian customs are not checking it. This works for plugs, cables, GoPro addons and a lot of gadgets. Even LED lightbulbs i buy there.. much cheaper than when i buy a lamp in Brazil.

Deal Extreme


In 99% of all my shippings i receive them after 1 month, 1,5 month by the local post service. But sometimes it goes wrong. At the Deal Extreme website you can communicate with them about a shipping you did not receive. Communication is fast, the next day i got an answer from… Lemon. Yes his or her name was Lemon. Lemon told me it sometimes happens and asked me to wait some weeks, so i did. After 4 weeks i contacted my new friend Lemon again, he/she gave me the same instructions again. Lemon asked me to wait some more weeks, customs need their time sometimes. Lemon know the way it seams.


After 6 more weeks i contacted Lemon. Lemon told me to go to my local post office… because they, the post office, said to Lemon it was delivered at my house, but as we know that did not happen. I went to the postoffice of Correios in Santos to get the proof that they delivered my shipping at my adress. the friendly mail-woman of the post office explained me that Correios never do this, she also do not know this Deal Extreme and this Lemon figure.

Lemon
screenshot from actual communications



I contacted my new friend Lemon again. But the Deal Extreme system told me that my ticket was closed, it was overdue? I must start a new one. Damn! But ok, i made another new friend. His or her name was Lucky .. i hope she is female because … ok i think it is clear. Lucky first ask me to wait some more weeks, hey i thought, that sounds like i start all over again. And indeed, in the 3rd communication she/he asked me to go to the PostOffice too.

Correios Brasil


I did not went there again of course. I asked for a refund for Lucky because i waited for more than 4 months now without receiving a product. Than they started to be really difficult with me. Lucky asked me to wait more? I said 'for what?, i think this shipping is lost. I want my money back or send me the products again'. I also told Lucky i will write this situation down for my blog because people must know how they work. It did not help, Lucky tried to get me tired of it and giving up.

Lucky
screenshot from actual communications


UnLucky for Lucky
, because that will not happen. I asked Lucky i want to speak the manager or boss because this brings us nowhere. Lucky said that she/he will talk to the manager first. A miracle happened, after 6 month my money would be transfered into a deal Extreme credit Lucky said after the talk with the manager.. than i can buy products from the website with that credit. For me that sounded reasonable and i agreed.

Lucky
screenshot from actual communications

BTW.... This is what they communicated with me about the above 3 choices:

"So if you want to buy other items on DX with the refund, then we suggest saving the refund as store credit, which is the fast and easiest way for compensation. and you can use the store credit immediately and directly to order the lost items again or for other items you like in next purchase. But if you choose to refund to your Paypal, then the refund will be complicated and very long since your order was made more than 3 months ago, direct refund is not possible. We need to contact PayPal to facilitate your refund. so it will take long"

Still a little bit weird, because PayPal is easy in this, but alright i was tired of Lucky … and Lemon too.

So i learned that you have to keep your leg straight in this, do not give up. The people at DX get the order from their supervisor to try that you as a client will give up in refunding money from a lost shipping. In one way i understand that they are careful with it, but at a moment they have to choose to serve their client in stead of seeing him as a person who try to fraud. The story will continue because i ordered again at Deal extreme and you know what.. there was no way to use my store credit! I think i will get more adventures with Lucky or Lemon or some others at the Deal Extreme funny names department :)

Links:
Deal Extreme
Correios
PayPal

Comments